Get in touch and ask any questions you may have about the Electric Cherry brand or our products.
Shipping and handling charges include packaging, transport, and handling fees. Delivery times are not guaranteed, but are our best approximation and will vary with specific requests. Shipments and deliveries only occur on weekdays. Shipping and handling for special requests are subject to change and will be determined at the time of order.
The provided estimated delivery time assumes the orders are placed before 4:00 P.M. (EST). For orders placed after 4:00 PM EST on Friday, or during the weekend (Saturday & Sunday) will not be processed until Monday. Additional charges may accrue for Priority, Overnight, and International shipping if multiple attempts are made for delivery.
Shipping addresses in Alaska, Hawaii, Puerto Rico, and Guam should add an additional $5.00 charge for standard shipping and handling. Orders arrive in 7 to 9 business days when ordered before 6:00 P.M. (EST).
Upon completion of processing, the client will receive a tracking information with courier information and their expected delivery date. For any P.O. Boxes or rural areas please avoid choosing Fedex as your shipping choice. If you do not receive this information within 24-48 hours of placing your order or have not received an update from our customer service team, then please contact customer service at 800.716.2852.
We provide shipping with the following couriers:
– FedEx
– U.S.P.S.
We know how important your hair is to you, so we want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise. Used merchandise cannot be returned unless defective. Returned merchandise should include our packaging, and be in the same condition as when it was received. A restock fee may apply. Merchandise must be returned within 7 days of receipt of merchandise. For questions or concerns regarding our items or return policy at 800.716.2852.
GIFTS
When returning a gift, an online Gift Card will be issued to the gift recipient for the amount of the returned merchandise. The card can be used for purchases from any Electric Cherry store, and online. In compliance with Federal law, for gifts valued at more than $2,000.00, the recipient will receive a check.
RETURNING MERCHANDISE BY MAIL
On the back of the packing slip enclosed with your order, please note the reason(s) for return and whether you wish to exchange the item(s) or receive a credit/refund (depending on the original form of payment). Enclose the return section of the packing slip with your item(s). Please use one of the return labels provided on the front of your packing slip to ensure proper return address and credit information.
OTHER ITEMS
All items must be unused, unopened, and in original packaging for a credit/refund or exchange to be issued. Restricted items must be returned using ground transportation.
Please allow 7 to 10 days for the processing of your return.
To track the status of your package, please insert your order number here.
